Terms & Conditions

Zagol Ethiopia Tours undertakes to ensure that all possible care is taken so that the travel arrangements specified in your Itinerary run efficiently and successfully. These booking conditions seek to explain as clearly as possible the responsibilities undertaken between you and us when you make and we accept a reservation.

Confirming Your Bookings

The person named in the booking form as client is acting on behalf of themselves and each person named on that form. The lead client is responsible for ensuring that each additional client is fully aware of these booking conditions. The Lead client warrants that he/she is authorized by the additional clients including, where an additional client is under 18 years of age, their parent or legal guardian. No additions or changes may be made to the booking conditions except in writing and signed by Zagol Ethiopia Tours.

On receipt and signing of the tour agreement, a 20% deposit is due to be paid as indicated in the tour payment invoice by bank transfer or the payment method directed by Zagol Ethiopia Tours. We will issue you a Confirmation of your Booking which includes the final itinerary and the confirmed hotel list. No firm reservation is in place until we have issued a signed tour agreement, scanned and sent it back to you.

Payment of the balance for the Itinerary will be due forthwith on its commencing by any of the methods set out in the tour agreement. Failure to pay the balance will result in your reservation being cancelled and your deposit forfeited. It is the responsibility of individual clients to ensure that they are in possession of a valid passport, and if required visa, or any necessary health, vaccination or inoculation certificates.

Cancellations

Cancellations of confirmed bookings by the client(s) after signing the Tour Agreement are subject to the following fees:

• Cancellations received up to 30 days prior to departure are subject to a cancellation fee of 20% of the total Tour Price.
• For cancellations received between 30 days and 15 days before commencement of the Tour, 30% of the total Tour Price is due.
• For cancellations received between 15 days and 5 days before commencement of the Tour, 50% of the total Tour Price has to be paid, plus any non-refundable advance payments already made by Zagol Ethiopia Tours (for example for domestic flights, hotels, and car rentals).
• Cancellations received less than 5 days prior to the scheduled departure will be subject to full payment (100%).

If after commencement of the Tour, the Tour has to be stopped at an early stage because of personal circumstances of the client, Zagol Ethiopia Tours cannot guarantee any refund but will do its best to refund expenses which are not yet paid.

If one or more clients cancel a Tour and the remaining clients wish for the Tour to continue, the price will be adapted for the remaining clients. Those who have cancelled will be subject to the cancellation fees mentioned above. If remaining clients do not agree with the new Tour Price, Zagol Ethiopia Tours is not indebted to conduct the Tour.

For cancellations by the Client(s) or by Zagol Ethiopia Tours due to Natural Disasters, Political Unrest, or War, the same conditions as mentioned above apply. We therefore strongly recommend our clients obtain a comprehensive travel cancellation insurance.

Insurance

You are required to have a travel insurance policy covering medical expenses and repatriation. Zagol Ethiopia Tours is not liable for your personal travel insurance. However, Zagol Ethiopia Tours does have insurance for all means of transportation used during the tour, and this policy operates according to Ethiopian law.

Responsibility and Liability

The staff of Zagol Ethiopia Tours will conduct every Tour as agreed with each individual client to the best of their ability. If despite this you have any complaints during the Tour, please contact the Zagol Ethiopia Tours office in Addis Ababa or Lalibela as quickly as possible so that we can do our best to solve the problem(s). However, Zagol Ethiopia Tours cannot be held responsible for cancellations in case of civil unrest, war, natural calamities, or over-bookings made by third parties such as hotels, airlines, transport companies, or other travel agencies.

Although we only make use of safe and well-insured cars and other materials, and every possible care is taken to safeguard our clients and their properties, Zagol Ethiopia Tours cannot be held responsible for any loss or harm of personal goods, or for consequences of sickness, accidents, or calamities. All extra costs resulting from the above-mentioned situations are for the client’s own account. Zagol Ethiopia Tours will use its best efforts to assist as an agent for our clients in dealing with third parties and in case of need, such as theft, sickness, injuries, or other calamities. All claims are subject to the jurisdiction of the courts of Ethiopia.

Flexibility

The client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The outline itinerary as given for each tour must therefore be taken as an indication only of what each group may accomplish and not as a contractual obligation on the part of the company. It is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, climate, and other unpredictable or unforeseeable circumstances. We also exercise flexibility in all possible circumstances to satisfy a client’s interest by welcoming any reasonable requests from clients during our tours.

Prices

Tour prices will be quoted upon request. Prices are not fixed but depend on infrastructure costs (which vary by season), hotel rates, salary and fuel prices, and currency exchange rates. Zagol Ethiopia Tours reserves the right to adapt an earlier given price up to 35 days before the commencement of the tour. After the total tour price has been paid by the client(s), no price adaptations will be made.